سياسة الاسترجاع

At Kovers, we want you to be fully satisfied with your purchase!

If, for any reason, you are not — we offer a hassle-free post-purchase policy.

To request an exchange or refund, please contact us via the details at the bottom of this page after reading the eligibility conditions below.

The product must be in its original new condition, unused and unwashed.
Requests must be made within 14 days from the date of receiving your order.
Items that have been used, washed, or damaged by the customer are not eligible for any post-purchase action.
Each order is allowed one post-purchase action only (either an exchange, a refund, or both together — at once).
If you require a mixed request (some items exchanged, others refunded), this must be clearly stated when contacting us. Mixed requests are accepted only for items within the same order.
Items are not reserved, and exchanges will not be delayed pending restocks.

Items bought with a discount code or during a sale period can be exchanged only for the same item in a different colour — subject to availability.
Refunds for items bought during a sale will be returned as Kovers store credit.

Shipping fees are non-refundable.
Customers are responsible for covering all shipping fees related to approved exchange or refund requests.

If you receive a wrong item or a product with a factory defect, we offer a free exchange or a full refund — based on your preference — within the first 14 days of receiving your order.
If a factory defect appears after use (within 30 days of receiving the item), we offer a product warranty to resolve the issue following our standard guidelines.

To submit an exchange or refund request, please reach out to us directly:

Thank you for choosing Kovers!